Our Aims
- Understand the power of Dr. Deming’s unique systems theory;
- Learn to manage and improve complex social systems we can’t control;
- Accept the related uncertainty and discomfort;
- Enable continual improvement of businesses, hospitals, schools,
nations, families-- even ourselves.
About Social Systems Thinking
A system is two or more parts that work together to accomplish a shared
aim or vision. What reveals the presence of a system is interaction, parts
working together. We live with systems every day.
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What Deming Taught Toyota
Every 21st Century
Manager Needs to Know
Dr.
W. Edwards Deming’s principles support the global success of Toyota, Proctor
& Gamble, Ritz Carlton, Harley-Davidson, and many other leading
organizations. Understanding his teachings are essential for the effective application of
Six Sigma, Lean Manufacturing and other quality
improvement, customer retention and business growth methods.
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Keep In Mind
The East is learning scientific thinking faster than the West is learning
systems thinking. Russell Ackoff
Brilliant process management is our strategy. We get brilliant results from
average people managing brilliant processes. We observe that our competitors
often get average (or worse) results from brilliant people managing broken
processes. Toyota’s Philosophy for Manufacturing Excellence
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Save Lives, Reduce Suffering
For Patients, Doctors, Nurses, Administrators: Improve Quality and
Patient Care, Reduce Mistakes and Costs
Order HEALING HOSPITALS Good News...How Hospitals Heal Themselves,
the documentary DVD and The Nun and the Bureaucrat…How They Found
an Unlikely Cure for America’s Sick Hospitals, the book) $40.00 as a set (Reduced
from $165.00).
Available now exclusively from our partner Lean Enterprise Institute.
Order now
from the Lean Enterprise Institute website
Improvement of healthcare delivery is a management problem--not a technological, financial, or medical issue.
Citizens can use this book and documentary to help their hospitals improve
quality of care and safety and reduce expenses.
The Documentary - On Public Stations Now - Affording Universal Health...
 Skeptical
doctors, nurses, and administrators learn systems thinking on the front
lines and make dramatic improvements in care delivery. They become
delighted believers in Deming-Toyota management principles in an environment
that rewards improvements in patient care and reduction of needless deaths,
errors, infections and costs without additional resources or government
involvement. More
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Affording Universal Health Coverage
--Paul O'Neill to the New York Times--
The documentary Good News...How Hospitals Heal Themselves and the
book The Nun and the Bureaucrat...report how former treasury secretary Paul O'Neill
led 40 southwestern Pennsylvania hospitals to cooperate and transform the
way they managed clinical care. They used the Toyota production system to
reduce waste and improve outcomes. The benefits: elimination of
hospital-acquired infections, medication errors, other procedural errors,
reduced suffering and death, and cost savings of 40-50 percent.
Solid evidence of the connection between quality management and lower cost
exists in Pittsburgh, at the Mayo Clinic, at the Cleveland Clinic and other
hospitals. O'Neill makes the case in a July 6th New York Times op-ed piece.
Unless this kind of waste reduction and quality improvement is adopted
nationally hospital-by-hospital, we can forget about an affordable,
patient-centered national health system.
Read O'Neill.
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View the documentary and read the book. Above.
News Flashes
Our Opinion on the Auto Bailout
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Letter to the Editor on Hospitals
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More on Infections from Pittsburgh Hospital
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Pittsburgh—PRHI Leaders for Healthcare Reform
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Better Questions, Wiser Answers
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Toyota Methods Yield Year With No Infections
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