NEWS FLASH
More on Infections from Pittsburgh Hospital
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Better Questions, Wiser Answers
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Pittsburgh—PRHI Leaders for Healthcare Reform
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Toyota Methods Yield Year With No Infections
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Why American Companies Will Not Catch Toyota
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Scottish Health Service Trains with Good News…
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No Satisfaction at Toyota
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Healthcare Association Executives Have Nothing More to Learn
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NEWS ARCHIVE
Good News: How Hospitals Heal Themselves
The good news, these doctors and nurses say, is that better health care begins with a new way of thinking—not new technology, a list of things to do, involvement of the federal government, or resolution of the malpractice debate, or insurance coverage. They explain in everyday language how they adapted the Toyota Production System and Malcolm Baldrige National Quality Award principles to hospitals, how patients are now safer and they can practice better medicine.
More Deep Throat and Watergate
This article by Clare Crawford-Mason from Quality Progress Magazine, November 2004, explores the possibility that Charles M. Lichenstein, former deputy to UN ambassador Jeanne Kirkpatrick and a close associate of President Nixon, used systems thinking to help Washington Post reporters “follow the money” and expose the cover-up of the Watergate burglary in the 1972 presidential election campaign. Crawford-Mason shows how systems thinking enables understanding of complex problems.
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